Are they tightening the restrictions on who can cancel at this point? Regal Unlimited’s announcement comes on the heels of AMC’s Stubs A-List service, and the (almost irrelevant) MoviePass. All products are presented without warranty. If you signed up by paying for a year in full, you’ll just be out the money you paid. Maybe a Regal employee lurks this subreddit? Regal did not immediately respond to a request for comment. I requested due to Covid 19 concerns, and the because I have elderly parents in my household. Regal probably isn’t the first, and certainly won’t be the last, to hide a non-cancellation policy in plain sight. Is there a legitimate reason that you always come to posts like this just to post negative and condescending comments? We research relentlessly to make your most important decisions Regal does some semantic gymnastics to downplay the fact that you’re actually locked in for 12 months before you can cancel your plan. Damn, I have submitted 2 requests, the first was 3 weeks ago, the second I submitted 3 days ago, and no response. More likely triggered wrong autoresponse, but could also be bad customer service script. This is probably an unpopular opinion but the movie theater is one place I won't mind going. most places stopped charging and said they wouldn't charge the first month they opened up. /r/RegalUnlimited is dedicated to the discussion of the subscription service from Regal Cinemas. I was considering trying becaues there's no way I'm going back into a theater any time soon. More posts from the RegalUnlimited community. I have the same mindset, because I usually go at times when theater wasn't packed and always sat in row B which mostly people seem to avoid. How is this on them that they're opening up in the middle of a resurgence and also not holding onto their word about not charging people that didn't feel it was safe enough in their area? We take pains to ensure our site is accurate and up to date, but some information might be different than what you find by visiting a vendor website. Is there something wrong with checking a specific subreddit for information that someone else could possibly have? Even when everything opens back up, my girlfriend and I have absolutely no interest in going to a movie theater for a very long time. your email. Thanks for this. Though Regal Unlimited is described as an “annual” subscription, prices are given “per month.” After one year, you can cancel at any point, further muddying the “annual” description. special email promotions. With the proliferation of subscription services, signing up and canceling them can become a kind of monthly ritual. Wow that's shitty. Regal does some semantic gymnastics to downplay the fact that you’re actually locked in for 12 months before you can cancel your plan. See privacy policy. Please don’t play gatekeeper. But I'm not going back to a theater for a while. How long did the customer service email take? You can cancel, but you’ll be legally responsible for how many months left you had on your contract based upon the terms of service you agreed to when signing up for Regal Unlimited. As a long-time Regal member who already had the app downloaded, it took him less than a minute to sign up. The non-cancellation policy isn’t disclosed on the landing page and it’s not really made clear during the signup process. Regal Movies announced Regal Unlimited Monday, a subscription service that allows you to watch unlimited movies in theaters starting at $18 a month. I had a year paid up front, and emailed them via the link in the app to cancel due to health concerns. Plus, enjoy many Regal Crown Club benefits. Our writers and editors create all reviews, news, and other content to inform readers, with no influence from our business team. 34.8% of Couples Regret Starting Home DIY Projects Together, The Tiny House Movement and Insurance: Everything You Need to Know, Home Cinema Insurance: Make Sure You Have the Right Coverage. I'm going to try to cancel as well, I don't know if it's worth it give the current events. In most cases, you will not be able to cancel your subscription within the initial 12-month. Subscription services could give hope to movie theaters after the industry saw record-low attendance in 2017. I’d assume Regal did the same. For a monthly fee, you can see as many movies as you want at Regal theater locations. not without paying your remaining 12 month balance :(. I cancelled and just said I didn’t feel comfortable being in a theater with people eating popcorn and not wearing masks and they emailed to say it would be cancelled immediately (website says end of annual membership) and they would call about something, haven’t gotten the call yet. MoviePass gave me a strong love for weekday afternoon movies in mostly empty theaters. easier. It was fun while it lasted and I guess I did get my money's worth but still. I told them that my local theater was incapable of taking care of loud and disruptive movie watchers before the corona virus and as a result I don’t believe they can enforce the masks or any other policies now and therefore it’s not safe. It would be pretty shitty of Regal to not let people opt-out at this point. Reviews.com makes money through affiliate partner links: If you click on a link, we may earn a commission. However, buyers beware: You might want to read the fine print before you sign up for this subscription. On-demand and TV streaming services are dominating the entertainment industry (69% of Americans pay for a streaming service, according to Deloitte). And enjoy my pocket snacks on a week day when most people are at work. Well that sucks. Just mention that covid is why you're canceling. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. When she isn’t covering the best services for Reviews.com, she’s probably running or eating dessert (because balance). Same. Hey AMMalena. Perfect, thanks for the advice, I guess I just wasn't specific enough in my cancellation request. ©2020 Reviews.com a brand of Red Ventures Coqui, LLC. gifs, and all things Reviews.com? Wow, if you’re considering @RegalMovies‘s new unlimited pass, make sure you read the FAQ first. Theaters opened in my state the other week but there's no way I'm going back right now. They just billed me even though I "canceled" months ago. Regal reserves the right to require you to provide additional documentation.". By using our Services or clicking I agree, you agree to our use of cookies. Regal Unlimited Subscription: What You Need To Know The actual act of cancelling a Regal Unlimited subscription is fairly easy with subscribers able to do so by contacting Regal Customer Assistance at (888) 462-7342 or by emailing customersupport@regalcinemas.com. Once received, we will review your documentation and notify you via email of our decision regarding your cancellation request. However, one year is the minimum length of the subscription. Press J to jump to the feed. The letter must be signed by the physician. Want to stay up-to-date on our latest publishes, favorite More posts from the RegalUnlimited community. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. Regal also reserves the right to change the price of the service at any time. Nice! I would like to subscribe to Reviews.com newsletter and Sign up for our email newsletter, Magnified, where we uncover surprising truths, go behind the scenes of our reviews, and arm you with great dinner party conversation. Mine is usually not crowded on the weekdays anyway and I don't always have to get snacks, so I can sometimes deal without human interaction. HBO took direct aim at the theater industry with a recent marketing campaign, “Stay Home to the Movies with HBO.”. Try again specifically mentioning coronavirus and see if you get a better reply. Considering no Regal is open, there’s probably no customer service staff available. It's a fair question to ask, no one was anticipating a pandemic when we signed up for a 12-month agreement. Unless you move to a location where you can use regal... You don't think Regal is going to give people an option to opt-out of the rest of their agreements? Thanks for subscribing. This person is asking a legitimate question and “when” they decided to request has nothing to do with the question. Considering no Regal is open, there’s probably no customer service staff available. It wasn’t until later that he stumbled upon some important fine print about the service: a 1-year non-cancellation period. Regal Unlimited plan gives customers a chance to watch more movies with a good price with unlimited rights. Just want to call you out for being an ass and to tell you to go FuCk yourself. Though Regal Unlimited is described as an “annual” subscription, prices are given “per month.” After one year, you can cancel at … Alivia McAtee is a contributing writer for Reviews.com. So unlike many subscription plans from third parties, you won’t be blocked out of big movies on opening weekend. Follow us on social media! Please submit a letter from your physician on the physician’s letterhead (which must include at least the physician’s name and contact information) expressly confirming that you have a medical condition that has prevented you or will prevent you from using your subscription for at least three consecutive months. During signup, you’re given the option to pay monthly or annually, but there’s no discount for the latter and no mention of a non-cancellation period. Wipe down the seats. To cancel your Regal Unlimited membership, you can contact them the following ways: By phone at 888-462-7342 between 9 a.m. and 12 a.m. Learn more about how we make money. /r/RegalUnlimited is dedicated to the discussion of the subscription service from Regal Cinemas. Both AMC and Cinemark furloughed most of their corporate staff. Has anyone else gotten this response? Alivia’s current subscriptions she couldn’t live without include Amazon Prime, Birchbox, and Classpass. pic.twitter.com/hnljDmiJyU. Reviews.com will not share or sell Check your email to confirm. With an annual Regal Unlimited™ movie subscription pass, you can watch as many movies as you want, as many times as you want, whenever you want, wherever you want. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. I can wear a mask in and out of the theater. Seems like people can cancel their Regal Unlimited due to COVID-19. Press question mark to learn the rest of the keyboard shortcuts. That’s quite a lot of social distance, provided Regal shares some insight into their cleaning processes and they seem stringent enough. I just canceled half an hour ago and didn't have any problem. I think it's more likely that the instructions given to customer service employees are very unclear and you got unlucky with a customer service rep being an idiot. Cookies help us deliver our Services. After several (Unsuccessful) attempts to cancel Regal Unlimited, I emailed again citing Covid as a reason and got a response two days later that they cancelled the membership. They cancelled it for me with no questions about a week ago. They are refunding if you paid up in advance. Sucks that I was waiting for regal unlimited for like 2 years after movie pass and was only able to use it for a couple months. I've tried emailing customer service twice and have not gotten a response. They cancelled without issue. OP stated they're a 1 year paid in full non- recurring membership (some were discounted) and is probably asking for cash back. If anything, this should serve as a reminder that it’s always worth it to read (or at the very least, skim) the terms and conditions. It might be that your email triggered the wrong autoreply if you just said "health concerns". A Reviews.com staffer was so excited for Regal Unlimited that he signed up almost as soon as it was announced.

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