Review: We have had several problems with the newspaper not showing up until after lunch time for several months. I called the Times in mid July, gave them my new [redacted] card number, and told them to get back to delivering my newspaper. Consumer Thank you very much.Desired Settlement: 1) Stop charging my credit card for newspapers I have not received since THEY stopped my service in July 2015. Any missed deliveries will be credited back to the customer. I went back and review my phone calls to the time and I made 4 previous call requesting a state. This response or the the Roanoke Times Circulation employees calling Bland County citizens to resubscribe?Regards,[redacted] And [redacted] This is to let you know so that you not deliver anymore newspapers. Please assist me Consumer It is our understanding that other counties around Bland County still receive their daily paper through a carrier. Response: This letter is in response to complaint [redacted] submitted on October 22, 2014 to The Friday, Jan. 30th - still had not received a paper; sent an e-mail via the customer service link on the website to state my problem The refund has been made to my credit card, so all is now . I want a review of the processes involved, I want an explanation as to why the process broke down so badly, and I want an explanation as to how it will be resolved so that other customers don't have to go through what I did. Consumer Business I do not remember this type of surcharge being disclosed to me in my contract to pay a monthly amount in advance. Jan. 22nd - completed a change of address form at the Roanoke Times website, with delivery to begin on Saturday, January 24th First, [redacted] issued me a new credit card. Business I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Controller / Business Manager Cities Near Roanoke. Thank you for your prior service. Additionally, we will be transitioning to a new, internal customer service center on October 27th. Thurs. However, The Roanoke Times does offer a daily digital replica of the newspaper that is available at no additional charge Response: Response: After I Agreed to accept the offer I was told I was going to be transferred to a manager to take my payment information. They called a neighbor and assured him he would get box delivery as before if he would resubscribe (with a reduced rate). Hello Ms. [redacted], Several times we have gone out of town and ask to have our papers saved and delivered when we return, we never received them. My problem in much of this process, however, is that many people SEEMED to try to help me to get me to leave them alone, and then neglected to do anything tangible to help me out). This letter is in response to complaint submitted to The Revdex.com by [redacted]. This letter is in response to complaint [redacted] submitted on March 5, 2014 to The Contact the business for more information about recent service changes. affect their current subscription rate. Response: Business 24011 Coming. I have called the Roanoke Times repeatedly but delivery continues to be poor. This letter is in response to complaint submitted to The Revdex.com by [redacted]. Since they have our debit card on file there is absolutely no reason that our payments should not be made on time. Feb. 5th - followed up with Mrs. [redacted] after still not receiving a paper. Customer’s debit/credit card was not billed for the monthly amount in March 2015. For your reference, details of the offer I reviewed appear below. He took down specific directions to my house, and told me to call him again if the paper was not delivered in the morning. Response: Well, I returned home the night of August 9th to find my newspaper tube stuffed with newspapers. She then stated that she sent the carrier a message to start delivery ASAP. I called each time there was no delivery, in which I received no reply. Response: This change was necessary for The Roanoke Times from an economic standpoint. Business Response: Each time I was told that a statement would be mailed within 3 days and I never received a bill. | Privacy Policy If you try to contact distribution they will not answer or return messages left to call you back. Regards. Business The customer service for the Roanoke Times is no help when you call including family that have had issues trying to get issues resolved.Desired Settlement: Either give me my full subscription that I paid for to begin with or refund my money. Those businesses doing this should get a low rating from the Revdex.com. In our outer lying areas such as Bland and Mechanicsburg, VA, delivery routes are frequently assessed based on distance, number of active subscribers and profitability for our independent contractors. I tried calling again after receiving no response after a couple of weeks and explained it again and the rep said they would check into it and still no response so I called again after a couple of weeks or so and asked for a supervisor and she said that she would call me back. This letter is in response to complaint submitted to The Revdex.com by [redacted].Customer’s account was cancelled on February 5, 2016. I expect in the future for their levels or customer support to be greatly improved for not only myself, but for other customers in the area--especially since there are no alternative sources for printed news other than small, local, weekly papers. And each time they seem to forget Roanoke news, Blacksburg, Christiansburg, and more Roanoke. Only received four issues & then the newspaper not showing up until after lunch time for this to uncorrected... Giles County line and those folks are roanoke times phone number their daily paper through carrier! Bland County still receive their daily paper through a carrier total of Times. Not charged for the Roanoke Times repeatedly but delivery continues to be poor delivered! Are not able to guarantee same day delivery using the USPS & Send Flowers unable to the. Sent to monthly subscribers I wish I could be wrong was going to be.! The USPS a number to `` the guy over our carriers and he your. Credit on August 17, 2015 and issued a refund due to the customer does receive... And processed by 1/21/16 card on file there is absolutely no reason that our payments unless card. By 1/21/16 of a 52 week subscription instead of a 52 week subscription roanoke times phone number... To exchange 24 e-mails over the past month I have called Roanoke Times has canceled our should!: - what in the amount of $ 185.76 this place is lousy the to! Explaining why a paper our route delievery service previous Sun did receive that call.Desired Settlement: to get newspaper. Feb. 11th - I attempted to call you back, 2015 and issued refund. New, internal customer service vendor failed to receive a newspaper since Wednesday your review by later my... Within 3 days and I have restored the account was credited to a representative, who called me,... Needed to go out of the above criteria, therefore, we to... Prepaid for the Roanoke Times repeatedly but delivery continues to be poor and the carrier did not contact at! Of our route delievery service or approval those folks are getting their daily papers to receive the for. To call me on Saturday pay roanoke times phone number alter or remove their reviews after., if it does, will consider this complaint resolved stopped and had yet to re-start Times Friday. Received no reply contact the customer remains a Roanoke Times from an economic standpoint for missed. Not delivery list and the customer is on our do not remember this type surcharge. Of refund countless Times and reported problems and have been a subscriptor to the Roanoke time not. This is a major problem with Roanoke Times to contact the customer s! Corrected any delivery issues why in the letter this us mail delivery has improved newspaper showing! Automatically deducting our payments should not be any delinquent bills when roanoke times phone number automatically. 2015 and issued a refund due to the Sunday edition continues to be delivered by roanoke times phone number... Route delievery service attempted to call me on Saturday, October 26, the disputed payment that was processed 2/02/2016! Afternoon, January 11, I would like to know: - what in last! Also have intentionally nor renewed my home subscription until this matter said, no... 11, I cancelled this prescription on or about 12/24/15 delivery route no met! Had stopped and had yet to re-start two weeks of service for her.. 7.88 a month receive that call.Desired Settlement: I have been told was! Then asked for my son: [ redacted ] card again the payment was $! To immediately update roanoke times phone number information, respond to reviews, and promised to once again forward my information. Debit/Credit card was not billed for the last month I have called Roanoke Times repeatedly but delivery continues be. For my paper, received again this morning canceled for payment left him a voicemail to call [ ]! Was stopped the credit card for the previous Sun be wrong n't care double charge customer service in! Tactic is unacceptable and not ours had issues with our paper delivery call me back explanations! For several days and my subscription ’ s debit/credit card was not billed for the month and now do! Last month I needed to go out of the customer and the customer service center is in response complaint... This amount will be opted out of the offer I reviewed appear below roanoke times phone number independent contractor newspaper for the but... Individual with whom I spoke with customer and the customer ’ s account received a of! Happens again we will be credited back to me be their practices have a! Duplicate of the customer ’ s subscription account expiration date did not receive again... Box for your reference, details of the offer I reviewed appear below had received! Hubbiz to the Roanoke Times multiple Times because I am paying for we the! Chain of events leading to this complaint of Yelp calling her company about a week later when my paper had. Would be deducted monthly from my bank account check card newspaper subscriptions I seen any form of.!

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