Managing and monitoring supplier performance Office of the Chief Advisor - Procurement Page 5 of 16 Introduction Supplier performance monitoring can be a complex area. 0000002127 00000 n endstream endobj 1862 0 obj <>stream That additional 20 comes at a cheaper price than the 100, so our average price for the 120 is slightly lower, but the farmer has revenue for every single bit of his crop, the customer gets a better price, and we sell an awful lot of strawberries. When I talk to people about supplying Tesco, often people’s view is it must be difficult. That creates volume growth, and that volume growth goes back to the supplier. “It was two months later than we thought. But because of the long-term partnerships we now have, they tell us what they’ve got. Any cynicism about Tesco’s motives belongs in the past, adds Hedge. “Our new product development sessions have recently included a wide range of disciplines from across Tesco, but also actual Tesco customers. As chairman of Champions 12.3, the whole idea is measure and publish, because if you measure and publish we can share best practice as to where you can make an improvement. We held two successful roadshows for suppliers in Galway and Cork, and plan to extend supplier roadshows in other counties in 2008. 0000002163 00000 n The continuous improvement of products and processes, as well as the sustained assurance of quality and costs, affect our entire procurement network, in which each supplier plays an important role. ����m��~�T��u�W?���;F3���.p�7x{p��N;�+ �"b��y�2���%���,��m!�9�������)NL6��Л"�Ӫt�Qux�i| c����zg0��.f�p�lKƌ����ˍ����k[n �p�m�WŹ3�_���w�A��v��-�� ��B*��OQ!��d�&I��*��ۊt�O Me)D�p���s�B�����!�߆�cT��mYs����a쬭ަ����4�v9��]^�S���`э��o�\U�\�2/۟��n�x�뎂ם���;}�c a�q������~�vބ?�O�M�}�M��gs0���9��J@��G@�e���q�z/�d'T��}�I�")�TS�d��NA���|�D��4�l��ֿ. A huge focus in recent times has been on health reformulation, and joint-funded research led to the creation of the vegan Wicked Kitchen range, while supply chain improvements have also yielded strong success in terms of efficiencies and waste reduction, backed up by support for Tesco’s Champions 12.3 UN sustainability pledge on food waste. At Tesco, we work only with top manufacturers, who enjoy superior reputations and offer the highest quality wares. The first launched in dairy in 2007 and there are now 10, each looking to achieve that combination of efficiency, transparency and fairness. Each of those words is very important: Serving – It is what we do … in every interaction with our customers. 1865 0 obj <>/Filter/FlateDecode/ID[<7502A57490F1324E992FE0B0C26B6D35>]/Index[1858 13]/Info 1857 0 R/Length 57/Prev 1232666/Root 1859 0 R/Size 1871/Type/XRef/W[1 2 1]>>stream %%EOF 0000000616 00000 n We take our grade, but we also supply Booker, and on top of that we have become an ingredient supplier, supplying to our suppliers who deliver prepared ready meals, the potatoes for topping fish pie, cottage pie and shepherd’s pie.”, “I want to identify the best suppliers in the marketplace and I want to work with them” - Dave Lewis, CEO, Tesco, For Branston, the move has reduced complexity. “Focusing on the customer, the product becomes the heart of the opportunity, when in the past, it might not have been,” admits Yaxley. G’s Fresh has worked with Tesco since 1988, developing new technologies and techniques to improve quality, sustainability, innovation and value for UK customers, and supporting international growth. 0000009446 00000 n What does it look like? It is one of two key suppliers making Wicked Kitchen vegan products for Tesco. It now feels like we are running one business end to end with a single, clear agenda.”, This has been recognised by Tesco through strategic supplier reviews resulting in significant new business gains.It’s also worked closely with Tesco to help its customers make “healthier food choices – reducing sugar, fat and salt, and adding fibre and extra vegetables.”. We were concerned that if there was a problem with the general ledger some of our suppliers wouldn’t get paid on time. Put it all together and it flows through by reducing waste at source.”, “We know our customers want to reduce waste and save money and our suppliers are joining us. Since Dave Lewis took over in 2014, however, he has made decisive moves to redress the balance, replacing the lopsided retailer-supplier relationship with a more symbiotic one. February 10, 2017 Page 3 of 114 Manual Revision Log Date By Revision June 23, 2014 NN Program launch July 7, 2014 NN Page 42: Lab responsibility added the 6th … 0000003336 00000 n %%EOF Tesco also has an “incredible partnership with Fareshare, where they take food from us on a daily basis, but as a product team we also focus on how we stop creating so much waste. Our search for excellence has led us to assemble a list of distinguished suppliers from all over the world including Japan, the U.S.A, Germany, Sweden, France and other countries. We work with them for a 12-month period and at the end of that, obviously, we’re really hopeful that customers love the brand and then the proposition stays and becomes part of the annual cycle. Since 2002, TESCO has offered continuing support to public schools across the Kingdom. Together with an open and transparent relationship it’s unlocked supply chain efficiencies, says MD James Truscott. 0000009838 00000 n Samworth Brothers has worked with Tesco since the 1980s but it turned into a strategic long-term relationship in the early 1990s, “when Tesco and Samworth Brothers observed the opportunities in the fast-growing sandwich market,” recalls director Mark Samworth. Tesco At A Glance; Our Strategy; Introduction To Tesco; Introduction; Partnership; Ethical Trading Policy; Ethical Trading Training; Risk Assessment; Tesco Sourcing Operating Model; Becoming A Supplier To Tesco; Terms & Conditions Welcome to the Tesco Supplier Network. Fresh prepared food specialist Bakkavor has worked with Tesco for over 50 years. It now feels like we are running one business end to end with a single, clear agenda.”, And the relationship is “definitely getting stronger”, adds Bendon. These supplier relationships are typically three to five years, but can be as much as seven. D��h ����� ���������(����(d��F���Q��@�)20�,@�r8�� ��'�dùՇ���t�4��!T{G4�oZ�ρ4�����r H�00oY Obviously, we’ve now got the outlet that we use with Booker, a lot of the packs they use are for catering and food service, and therefore it’s an ingredient. 0000008503 00000 n Tesco are currently undergoing a transformation to improve the whole shopping experience and provide outstanding service for our customers. So as an industry, we’re creating some mass to say, look, this doesn’t make sense. 0000012531 00000 n Since signing a long-term contract it’s invested an additional £20m. “What’s fantastic is that 27 of our supplier partners and 10 of our branded suppliers have signed up to halving food waste by 2030, measuring and publishing their data and taking action to tackle food waste from farm to fork. H��TMO�@��W��F�z��-!$BPERK{@\� �;�N�����B�BᲙx��7ofw�.���X�Y���qۦ�]���xZ�m���������UQ�mQ�pt4��@;G��[LR��-�"�3�0a���l������s�;O��y9���⋓��'�,A~J�0�2��u/�IY���}T��{�`�3L#L��&iЪ&�. “The agreement has enabled us to invest an additional £20m in the most innovative technology”. From using broader product specs within the Farm brand Tesco products, to using potatoes outside the fresh product specifications to make ready to cook products in our prepared factory, to investing in our ingredients factory, supplying over 400 tonnes per week of peeled potatoes to Samworth Brothers, one of Tesco’s prepared meal suppliers, we are utilising more of the crop, making the supply chain as efficient and sustainable as possible.”. h�bbd``b`�$� �8�H��_}����d�!����` [�� It’s working.”. Fresh Supplier Delivery Manual – Spring/Summer 2018 V8 Pre-arrival Pallet standards Pallets should conform to the British Standard 2629, i.e. In 2008 Continental released the initial version of this Supplier Manual Logistics 1.0. “We have honest conversations about the smartest, most sustainable way to work. ", "Tesco is a perfect 'total solutions' resource for anyone looking to open a business.". �(�mY�u����J5j�O[?�`"A޵�q�/K�V��u������c81�%���k�S`��y�"�BI�׭mF�(ʶZ����£�)!z����>9^ ޶$nc@-�l�U״� ~�,5�$��}�E@S���t���ﳣX��ϡ��T�2�,w*ˡ��fnG�,ō.$�M"���!e\���h��"H'�4�)S��d8��(S�ԣS� z�p���Z/�Q/�/���&ě3�W��oK� d������L`M����F�bm��v�8�V������geG��r���@��n����Nv����-���鍝0�(~����o�gGw N�1�ǃF�� ��$ The result has been a prolific outpouring. 92 0 obj <> endobj xref 92 16 0000000016 00000 n It becomes a virtuous circle.”, As an example, he highlights how Tesco has “consolidated our potato business to Branston, which has created volume for them. That’s how we’ve been trying to work in partnership.”. In June 2010 this version was updated and became a Continental Standard. It’s now a £26m brand and has grown substantially since it launched, from 32 products to 80 today. We chose to pay them early. 0000001381 00000 n “We’ve witnessed Tesco transform the way they work with suppliers and a step-change in our own relationship, says Hannah Bendon, Bakkavor’s customer director for Tesco. That changed with the direct dealings it’s put in place. “Which is very different from buy and sell, arguing over the value that exists today, short-term thinking and annual negotiations. If we package it differently it creates a great opportunity to take the food that might go to waste in the supply chain through to the shelf”. Everyone who’s been on it has said it’s been really helpful, not necessarily in making their product better, because they’ve always had great products, but in the sense of how you get your product into a retailer and onto the shelf, so then you get your offer to customers.”, This year, Edinburgh-based food producer Mara Seaweed has made it into the scheme, with co-founder Fiona Houston describing it as a “game changer” for the business, and saying it would “allow us to learn from industry leaders and develop our brand and long-term partnership with the UK’s biggest retailer.”, The grower said anti-slavery watchdog the GLAA was struggling to carry out its remit due to a lack of funding.

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