1954 Swanson Drive, Charlottesville, VA, 22901. High prices. Regal Stonefield & IMAX. Epic Fail-  both during the situation and in your sad and unhelpful response to my post. Learn more. Governor Ralph Northam says he continues to recover from COVID-19. Regal Stonefield & IMAX is a Yelp advertiser. All other marks contained herein are the property of their respective owners. — Regal Cinemas. Upon this loss of potential revenue, the agent asked my daughter how old she was. For instance, they didn't unlock the doors to the doors until 12:00 today for a 12:30 show. Overall, I'd probably try out some local movie theaters before ever going back here. I know they have a good rewards program, which has kept me loyal longer then was deserved. The customer service was average, nothing to complain about there. Heather we are sorry this happened. Brand new Corn Maze & Fall Festival to Nelson County!! One person in the box office in a line about 15 to 20 people standing in the cold rain. Like this review? 503 E. Market St. Charlottesville, VA 22902 (434) 220-2900. Courts in Augusta County and Staunton continue to be closed Monday, October 5, due to a confirmed case of COVID-19 among staff. Several patrons didn't get their tickets but it took their money. If you’d like our customer service team to reach out to you please visit: Drove here so my 16 yr old daughter could see a parent-chaperoned R rated movie with some friends. Experience the ultimate in movie sight and sound. Buying tickets in the concession line with everyone buying popcorn is nuts. The inside of the regal is spacious and nice. I've gone to this theater three times over the past two months. There is no separate line for those that don't want concessions, so even if you are only trying to purchase tickets, you must wait in the insanely long line. Sorry to say it was not the shiny place it once was. I hadn't been in a while but was totally disappointed to find out you had to wait in lines at the concessions to get tickets, lines went halfway across lobby. We also schedule the Jaunt accordingly because that is our transportation. Comment from Laura P. of Regal Stonefield & IMAX, 6/20/2019Erich thank you for the 4 stars! A large Regal theater in the middle of small Charlottesville.Undoubtedly it is perhaps one of the biggest Regals, in terms of saw size, I've ever seen and that is due to the extensive land available and the fact it is a standalone theater (although connected to a very pleasant plaza of small stores and restaurants). The last two time were within the last month. Regal Stonefield & IMAX Read Reviews | Rate Theater 1954 Swanson Drive, Charlottesville, VA 22901 844-462-7342 | View Map. Showings were frequent and staff friendly. Not to crowded so that's a plus. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. He even said that the family had to be wrong because our tickets were clearly indicating the seats we reserved. Long lines, sticky floors, and expensive. Stonefield shopping center is a nice place to window shop, eat, and walk around though! Many film companies are delaying releases, and Regal’s parent company, Cineworld Group, says it cannot provide customers with enough movies to lure them back to theaters in the wake of the coronavirus pandemic. Sure enough, there are people in the seats the manager just gave us, and they tried to maintain that those were their assigned seats. Stonefield movie theater joins other Regal Cinemas locations being closing Regal movie theater at the Shops at Stonefield in Albemarle County (Source: WVIR) By NBC29 Newsroom | … Sat Oct 03. Please click here to let us know more so our customer service team can share this with our team and we can correct it: regmovies.com/rcc/contac… We look forward to seeing you again and giving you a 5-star experience.— Regal Cinemas. I've been here multiple times in the past to watch movies (Toy Story 3, Hobbit, Divergent x2, Wonder Woman, Baby Driver) and always had good experiences here. Samantha thank you for reaching out, and we are sorry for your wait time. The line takes so long because the cashiers must also make all the drinks and prepare all the food that customers order. Nice clean location, no line, friendly staff, pleasant experience. 16 other reviews that are not currently recommended, Find more Cinema near Regal Stonefield & IMAX. I'm baffled by the ticket price here ($13/person!). I'll go to Alamo and Violet Crown from now on.. We believe that the size, reach and quality of the company's theatre circuit provides its patrons with a convenient and enjoyable movie-going experience. Took my son here for his 14th birthday great experience wonderful movie but the prices are way too high it cost me $36 for me and my 14-year-old son just to watch a movie, 5/16/2019Melissa thanks for the feedback and 5-star review! RPX. It's frustrating to get in a line behind a few people to find out they're ordering for a dozen people. Erich thank you for the 4 stars! It took 20 minutes to get get our tickets and when we got upstairs to the concessions, even more ridiculous lines. ALBEMARLE COUNTY, Va. (WVIR) - Regal Cinemas around the world will be closing for an undetermined amount of time starting Thursday, October 8. A family was sitting in our seats. So, beware! Fri Oct 02. We will share this feedback with them. So, fine, whatever. Regal is the second largest theater chain, behind AMC. It costs more than what I'm used to paying for amc which provides you with new reclining seats and the ability to actually butter your own popcorn. guess I will find another theater that considers the patrons instead of some hair brain idea of a change needed from officials above. Get reviews, hours, directions, coupons and more for Regal Cinemas Stonefield 14 & IMAX at 1954 Swanson Dr, Charlottesville, VA 22901. A large Regal theater in the middle of small Charlottesville.Undoubtedly it is perhaps one of the biggest Regals, in terms of saw size, I've ever seen and that is due to the extensive land available and the fact it is a standalone theater (although connected to a very pleasant plaza of small stores and restaurants). Sealed With A Kiss - West Main Bridal & Couture, Follen Wood Preserving Co Inc Jackson MS Reviews. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Everything was so slow moving and we showed up 40 minutes early and thankfully we made the movie on time. More Rewards Your Way! If you’d like our customer service team to reach out to you please visit: regmovies.com/rcc/contac… — Regal Cinemas. We usually go on Fridays. Getting  a free movie ticket via the rewards program once a year just isn't worth this hassle. Went to the Regal last night about 710 showing of How To Train Your Dragon 3: The Hidden World and wow, this was just a struggle. We asked to jump in to buy tickets, and then we were treated rudely and asked to come back at 12:00.We understand this is the only theater in a small town, but doesn't excuse poor customer service and lack of communication around hours. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. Each time, the downstairs box office was closed, resulting in an insane line at the concession stand. Search for other Movie Theaters in … No thank you. Beyond The Frame. Service was average. A large Regal theater in the middle of small Charlottesville.Undoubtedly it is perhaps one of the biggest Regals, in terms of saw size, I've ever seen and that is due to the extensive land available and the fact it is a standalone theater (although connected to a very pleasant plaza of small stores and restaurants). Assistive Listening Devices Available. We are committed to being "The Best Place to Watch a Movie!". We ALWAYS check the times on Wednesday because we know they change. We got there to find the movie time had changed and they didn't open until 12. on a Monday at 4:35 pm with only 30% capacity. Utter confusion. Thu Oct 01. So this is the SECOND time this has happened. I've been here 3x's ... it was brand new and amazing the first time. Upon this loss of potential revenue, the agent asked my daughter how old she was. We go through at the trouble... Plan our day around the time and it changes......????? Please click here to let us know more so our customer service team can share this with our team and we can correct it. Wed Sep 30. I am finished with this theater. We will share this feedback with them. We believe that the size, reach and quality of the company's theatre circuit provides its patrons with a convenient and enjoyable movie-going experience. lots of things were not working and that took longer,some guy, I thought was maybe manager(because of the difference in his shirt) was just slowly walking around putting up cups instead of helping with such long lines, then got in to see I had to sit in an assigned seat in a half empty theater, this is rediculas. I even took a screenshot just in cace it changed...... 5/13/2019Heather we are sorry this happened. Overall definitely a Regal on the better end of them. 3/3/2019Samantha thank you for reaching out, and we are sorry for your wait time. Not much more to say. Ticket window closed downstairs. The parking garage makes no sense. Please contact the business for updated hours/services due to the COVID-19 advisory. ScreenX. I have waited between 25 and 30 minutes to buy tickets. Handicap Accessible. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Long lines at counter. -Regal Cinemas. But We were reseated. The truth got her a denial of a ticket.Yes, I know policy states that children under 17 can't see an R rated movie, but I've never heard of it being enforced. What a joke this place is! We look forward to seeing you soon! “My cousin and I saw Wonder Woman on a Monday at 4:35 pm with only 30% capacity.” in 2 reviews, “We did find an elevator eventually, but it was hidden in the parking deck, below the theater on the street level.” in 2 reviews, “There is an escalator and an elevator.” in 6 reviews, in Festivals, Pumpkin Patches, Attraction Farms, Regal, a subsidiary of the Cineworld Group, operates one of the largest and most geographically diverse theatre circuits in the United States, consisting of 7,211 screens in 549 theatres in 42 states along with American Samoa, the District of Columbia, Guam and Saipan as of October 28, 2019. Showtimes. It's only one level and does not provide enough spaces. All rights reserved. Well this Wednesday we checked the website and it said our movie started at 11:05 am. The box office is outdoors, which makes for a pleasant environment in good weather but some difficulty (and use of movie ticket apps instead) in rainy or snowy conditions. The people in the seats reluctantly moved down, then proceeded to be disruptive to the point we got up and went to the back of the theatre after the first 30 minutes. We were stuck for two hours waiting because that is when we scheduled the bus to pick us up.

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