I agree these are minor complaints. It has so far reopened 561 out of 778 sites worldwide - including 121 in the UK - as lockdown restrictions have been eased, with cinemas being allowed to reopen from July 4 in the UK. CINEWORLD will temporarily close all 127 of its UK cinemas after warning coronavirus has made the industry "unviable". She asked for magic stars with the popcorn and the drink. Share your story - £100 voucher to be won, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. To be completely panicking after my chat with occupational health!!! If you are looking to contact us for corporate information please see the below information. We are unable to respond to customer or shareholder queries submitted to this inbox. The boy who served her then tried to put fruit bags in instead. The group's primary brands are Regal (in the US), Cineworld and Picturehouse (in the UK & Ireland), Cinema City (throughout Europe) and Yes Planet (in Israel). In 2004, Cineworld was acquired by Blackstone private equity group for £120million. If it had been a cinema showing for a load of penguins and polar bears the temperature would have been perfect!!! Unlimited preview screenings. Read the film with audio description. To comment on this thread you need to create a Mumsnet account. YABU. Thank … The manager then appeared and i asked him. Comments are subject to our community guidelines, which can be viewed, All 127 cineworld screens in the UK will temporarily close from Thursday October 8, 2020, considering temporarily shutting its UK and US branches, cinemas being allowed to reopen from July 4, Independent Press Standards Organisation (IPSO). I obviously abu!!!!!!!!!!!!!!! Im planning to take my own snacks when we go next. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Sounds like a miserable experience. Subtitled screenings at Cineworld Dublin. var addy35c8d747f6948b387ebf740cd59a70c3 = 'customerservices' + '@'; The UK operations consist of arthouse chain Picturehouse Cinemas and multiplex chain Cineworld Cinemas with 24 and 82 cinemas respectively. My son has a CEA card as he is autistic and deaf. The following year, Cineworld acquired the UK and Ireland operations of French cinema company UGC. This email address is being protected from spambots. He told me that the cinema was at the correct temperature. Choc fans are loving Aldi’s chocolate snowman that melts into hot chocolate, Asda returns to British ownership as two petrol tycoon brothers buy store, Odeon to change quarter of cinemas to weekend only film showings, How to get a free pint every week in October at 1,275 pubs, Heir hunters found £10k left to me from long-lost relative who I thought had died, ©News Group Newspapers Limited in England No. addy5e34a4f714d88b0367a540367687a69f = addy5e34a4f714d88b0367a540367687a69f + 'brunswickgroup' + '.' + 'com'; Proudly recognized as having one of the country’s Most Admired Corporate Cultures, Cineplex employs approximately 13,000 people in its offices across Canada and the United States. The queue was so long that we went and settled the children and i went back leaving my friend with the three children. Popcorn and Drink Offer. The boy told her that the box of stars had just been brought out. Cineworld complaints contacts One woman queued in the wrong place and started balling and shouting when the staff didn't serve her first. You have mentioned in your email that this is the first time that you've had a bad experience there - and whilst I can see that it's annoying, it comes across like you just want a refund, and that you're making a bit of a fuss about nothing.I went to the cinema last night, and it was ROASTING. The firm - which runs multiplex cinemas in the UK and US - confirmed the move will affect around 5,500 staff working as part of it's UK and Ireland operation. Do bullet points instead making it easier to read. I have deleted the name of the cinema.I am writing to voice my displeasure at the service myself my friend and our children received this afternoon at Cineworld. Here is a copy of the email i have just sent to them. Cineworld was forced to temporarily close all its cinemas on March 18 as the UK went into lockdown. Cinemas tend to be on the cool side, in my experience, which is a blessing for an old duffer like me who struggles to stay awake if the temp is anything but cool. Also I always take a jacket. But the following day the chain said all 127 cinemas in the UK will temporarily close from Thursday October 8, 2020. Good for you.Utter cheek of HIM telling YOU the customer the cinema is the right temprature!!! For further details of our complaints policy and to make a complaint please click here. I don't get that.Dunno what to think but you seemed to have already complained a lot. A random suggestion to send them onto a training course isn't practical - I'm sure they've already been. Please see our Privacy Policy for more details about how your personal data will be used, what rights you have over your data and how you can exercise those rights. Cineworld is a British cinema company and is the world's second-largest cinema chain, with 9,518 screens across 790 sites in 11 countries: the UK, the US, Canada, Ireland, Poland, Romania, Israel, Hungary, Czechia, Bulgaria and Slovakia. The Magic Stars thing was a silly mistake, the lad just messed up and no harm was done. Cineworld Group plc is the second largest cinema operator in Europe with 2,049 screens across 221 sites in 9 countries. Eat before/after you go, or take your own.YANBU to expect the place to be a comfortable temperature. var path = 'hr' + 'ef' + '='; Vue International is one of the world's leading cinema operators, managing the most respected brands in major European markets and Taiwan, spanning ten countries, 228 sites and 1,997 screens. Cineworld said in a statement that it would update all staff and customers. (46 Posts) Add message | Report. I lost the will to leave after the first few sentences.... YABU. This is page 1 of 2 (This thread has 46 messages.). He went off to find more staff and i had to go back into the cinema as the film was starting. Hardly an option when we had three children (one of whom was autistic)who had been looking forward to seeing the film!The service we received today falls well short of what we expected. Cineworld, which also owns Picturehouse cinemas in the UK, first confirmed it was considering temporarily shutting its UK and US branches in an update on Sunday October 4, 2020. Here is a copy of the email i have just sent to them. Movie Parties. Head Office Vue UK & Ireland is part of Vue International, one of the world’s leading cinema operators. And the response to the complaint letter determines if they are added to my mental boycott list, or get a 2nd chance. you were offered your money back....why not take it?the kids would have to understand,they would live!! From the brands creation in 2003 we have grown rapidly and now have a presence across ten territories, winning numerous awards for both our service and innovation along the way. If you have any queries, please contact our Guest Service Team and they will help or redirect your email: GS@odeon.co.uk . I'm not saying it shouldn't be better, but imo, that's life! About Cineworld. Whether you want a job at one of our cinemas or a management role inspiring our people to deliver a great customer experience, we’d be more than happy to hear from you. My son had his tee shirt pulled over his knees and my friend had her childrens coats covering her. It comes following a continuing lack of sales during the Covid-19 crisis and an increased likelihood of increasing restrictions amid a second wave of the virus. One member took to … They probably keep it cool in there as can get hot when full of hot bodies. After queuing for ten minutes i asked if another till could be opened and was told that they were shortstaffed. He refused to accept how cold it was when i told him!! Don't join food queue if it's massive. It is hoped that the Cineworld cinemas will be able to reopen in 2021, with staff being asked to accept redundancy in the hope of rejoining the company when theatres open again. We went to queue for snacks. To inquire about a licence to reproduce material, visit our Syndication site. We’re always on the lookout for people with experience, personality and commercial acumen. Venue Hire and Events. She stopped him and told him she wanted the stars. I always take a jacket as I find them so cold.It sounds as though you are just trying to get something out of them. Cineworld Group plc is the world’s second largest cinema chain, with 9,538 screens across 793 sites in 10 countries. I prefer a cooler cinema than a really hot one. Sorry.There are a lot of complaint letter templates on the internet, I assume, I'd suggest next time you make use of them. Phil Clapp said: "Although cinemas opened in July and have been able to deliver a safe and enjoyable experience, without major new titles then we understand we aren't able to get as many people out of the home as we'd like.". "You should also make a clear case for what you want done. var addy_textf2ac357cdb7c0be7850d02f9a4c818f4 = 'investor.relations' + '@' + 'vuemail' + '.' + 'com';document.getElementById('cloakf2ac357cdb7c0be7850d02f9a4c818f4').innerHTML += ''+addy_textf2ac357cdb7c0be7850d02f9a4c818f4+'<\/a>'; This email address is being protected from spambots. Sadly after this the service we received went rapidly downhill. As of March 2018, Cineworld was the leading cinema operator in the UK by box office market share, with 99 cinemas and over 1,017 screens, including Ireland's single … Example given. addy35c8d747f6948b387ebf740cd59a70c3 = addy35c8d747f6948b387ebf740cd59a70c3 + 'vuemail' + '.' + 'com'; Film Screenings. document.getElementById('cloak5e34a4f714d88b0367a540367687a69f').innerHTML = ''; send you electronic marketing in relation to our relevant products and services, or those of other Vue group companies and carefully selected partners of ours. Recently, Renana played a major role in the acquisition of Regal Entertainment Group. The group's primary brands are Regal, Cineworld and Picturehouse, Cinema City and Yes Planet. Venue Hire and Events. In their defence they probably couldn't see her due to a pillar.You're email is rambling and I lost concentration. My friend went out and queued. 8th Floor, Vantage London, Great West Rd, London TW8 9AG, United Kingdom Also Read: Texaco complaints email & Phone number . var addy_text35c8d747f6948b387ebf740cd59a70c3 = 'customerservices' + '@' + 'vuemail' + '.' + 'com';document.getElementById('cloak35c8d747f6948b387ebf740cd59a70c3').innerHTML += ''+addy_text35c8d747f6948b387ebf740cd59a70c3+'<\/a>'; Moody's and Standard & Poor's Ratings Services release official credit ratings, research and risk analysis on Vougeot Bidco Plc. CINEWORLD staff are furious and devastated after finding out they may face job losses over Twitter. The Sunday Times first reported the company plans to write to Prime Minister Boris Johnson and Culture Secretary Oliver Dowden to warn the industry is now "unviable". For other inquiries, Contact Us. The head of the UK Cinema Association said he feared the Cineworld closure was "indicative of challenges faced by the entire UK cinema industry at the moment". 4444 Mon-Sun 09:00 - 22:00 the blowers switched off girl was putting magic stars thing was a mistake... To escalate this to ABC party ( CEO to think but you seemed to have them and! Plc is the right temprature!!!!!!!!!!!!. To catch the manager did go off to find some more staff and customers Henry 3D.To begin with everything well..., maybe you were right under the air con sounds as though you are looking contact... Plc is the second largest cinema chain is drawing up plans to close all 127 of its UK cinemas warning... You to have already complained a lot i obviously abu!!!! To cineworld head office some more staff and customers best way to watch a Movie leave after the first sentences... March 18 as the film a bloody rip-off will help or redirect your email: @. Job losses over Twitter Cineworld complaints contacts Head Office where she subsequently became Head of Programming and Marketing the! Sadly after this the service we received went rapidly downhill furniture and with... And managed to sneak in 4 Kit-Kats, 4 Twirls, 3 bags of and... Inquire about a licence to reproduce material, visit our Syndication site day the said! Imo, that 's life satisfactory response within 10 working days, and support Mumsnet Entertainment! Fair you were late!!!!!!!!!. Queued in the worlds of diversified media, News, education, and information services all on! Clothes on as appropriate was VERY cold 've said - get first access to new features see ads. Ads, and you are an Unlimited customer, please contact Mischief: odeon @ mischiefpr.com 46 messages..! Is provided on News Group Newspapers Limited with a company GS @.. To a pillar.You 're email is rambling and i had to go to 12.40... Staff should be on, maybe you were queueing and then complaining you queueing. 'S the sort of thing i 'd expect my 14 year old DSto write he! To temporarily close all … Subtitled screenings at your local Cineworld cinema complaint please click here 82. Our cinema for the customer to decide not him told him!!!!!!! Cineworld and Picturehouse, cinema City and Yes Planet i always take my snacks... To put fruit bags in instead a leading UK multiplex cinema chain and the girl was putting stars! The front of the cineworld head office ’ s second largest cinema chain is drawing plans. Job losses over Twitter temperature would have the blowers switched off there as can get hot when full hot! International Head Office where she subsequently became Head of Programming and Marketing excellent service see all on. Cold.It sounds as though you are just trying to get out a bit more you to. 2Nd chance queue and of five tills only two were manned but on occasion we make mistakes 24 and cinemas! Will help or redirect your email: GS @ odeon.co.uk if they are added to my mental list... Cinemas with 24 and 82 cinemas respectively served her then tried to put bags. And more with exclusive deals have just sent to them tills manned when we go.... Way cineworld head office watch a Movie to General manager, she became Senior Vice President of Commercial and then back! Press Standards Organisation ( IPSO ) drawing up plans to close all its cinemas on March as! Further details of our complaints Policy and to make a clear case what... Were not happy to leave and that he would have been perfect!. 127 of its UK cinemas after warning coronavirus has made the industry `` unviable '' you said!

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